"On 5/09/2020, we went through drive through at Big Foot Java West Valley Hwy location. Upon approaching the ordering window I asked the employee for hand sanitizer after she handed me the credit card machine to sign for my purchase. The employee told m that they dont have hand sanitizers. I was concerned because I did not see anyone wearing face masks or gloves or washing their hands before preparing my order. I asked the person helping us what type of precautionary safety measures they were taking to avoid exposure and potential spread of germs and the employee informed me that they were washing their hands before preparing new order, sanitizing the credit card machine that they hand out to customers. With that said, the employee who assisted us and "all" other staff who were working at the stand did not practice any of these safety precautions as we sat there and observed everyone taking and preparing orders. Not once were the ipads handed to customers sanitized and not once did we see any employee wash their hands. We parked at the gas station next to the ordering booth and observed customers come and go, using the ipad and handing them to the employees and no one sanitzed them after the customers touched them. No employee washed their hands either and no one wore any gloves while preparing orders. This is a huge violation and safety risk for any customers going through the drive through at West Valley Big Foot Java. We were blatantly lied to and exposed to who knows what from touching the ipad and handling the drinks that were served to us that we ended up throwing away. I contacted the stand and spoke with another employee who also verified that they were washing hands before preparing a new order and sanitizing ipads after clients signed the payment receipt but that is not whats happening at this location. I also asked to speak with the area manager and was informed that they are not allowed to give out the managers phone number. This is a very serious issue that needs to be addressed and/or handled asap before someone really gets sick" - Shirlene Swamy
The aforementioned complaint was filed by Shirlene Swamy in Auburn, Washington on Monday May 18, 2020 with some agency against West Valley Big Foot Java saying, Essential business not following social distancing requirements. Email address given was shirlene.swamy@yahoo.com and phone number given was 2067347334.