"Not socially distancing/not wearing face masks in the ER. Having to request that hospital staff use a mask when they approach. I was told use of masks by personnel is optional. This is particularly concerning because, for cognitively challenged individuals, such as my Mom who was the patient at the ER, she would not realize that she should request the staff to put on their masks, and generally non-patients are not allowed in to the ER. Therefore, there is a health safety issue for these patients at Whidbey Health with their current policy (that masks are optional for staff), as stated to me by one of their RN's (Andrew)." - Heidi Packer
The aforementioned complaint was filed by Heidi Packer in Coupeville, Washington on Friday May 15, 2020 with DOH doh.information@doh.wa.gov against Whidbey Health saying, Essential business not following social distancing requirements. Email address given was hgpwhidbey@gmail.com and phone number given was 4258701595.